User roster gets cleared (#1420)

Unknown opened 5 years ago

We have a problem where user's contacts list (roster) is cleared from time to time. Could somebody give me some hints as to what I should be looking at to find out the cause?

Details (please complete the following information):

Tigase version:7.0.0.0
JVM flavour and version: openjdk version "1.8.0_275"
Operating system/distribution/version centos

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Unknown commented 5 years ago
Is there any pattern to this? How often does it happen?

You should take a look at Debugging Tigase section in our documentation. Two possible cases would be:

someone intentionally deleted the rosters via XMPP over it's connection - check logs from xmpp.impl package

the rosters "disappear" in which case you should take a look at logs for db package.

Btw. version 7.0.0 is quite old and I'd recommend upgrading to the latest stable: 8.1.0
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Reference

tigase/_server/server-core#1420