iOS Siskin.im app wont connect (#400)

Unknown opened 5 years ago

Describe the bug Siskin.im worked fine until a couple of weeks ago for some reason its stuck and wont connect to my account but the app works just fine on my ipad, if i delete the app and reinstall it on my phone my account is still in the app and if i swipe to delete it a pop says that in order for me to remove the account i have to disable push but i cant because the app wont connect. 2B4AC3E3-0D92-4D33-80FA-3803A73D1DF9 3CF60C5F-57FC-42AD-8792-D4203445AAA9

Iphone 11 pro max Ios 13.3.1 Safari

Chatsecure works just fine on my phone what i been using since siskin is down right now please fix this issue

Unknown commented 5 years ago

This issue was already reported for version 5.6 and possible fix was released in version 5.7 of Siskin IM. Have you tried this new version?

Please note, that this issue is not easy to replicate and due to that it is not easy to solve as we do not have an easy and fast way to verify if our changes fixed this issue as it occurs randomly.

Unknown commented 5 years ago

This issue was already reported for version 5.6 and possible fix was released in version 5.7 of Siskin IM. Have you tried this new version?

Please note, that this issue is not easy to replicate and due to that it is not easy to solve as we do not have an easy and fast way to verify if our changes fixed this issue as it occurs randomly.

@hantu85 i can tell you the update did not fix issue

Unknown commented 5 years ago

@kaisersoze187 - could you try to specify more or less when it stopped working? The more exact the date the better.

Unknown commented 5 years ago

@kaisersoze187 - could you try to specify more or less when it stopped working? The more exact the date the better.

Sure i would say maybe 2 weeks before this update had been released, app worked fine then one day it was stuck not connecting

Unknown commented 5 years ago

maybe 2 weeks before this update

So around 20th February?

Unknown commented 5 years ago

maybe 2 weeks before this update

So around 20th February?

Yes that is correct

Unknown commented 5 years ago

This latest update didnt fix the issue, ive decided to uninstall the app and maybe give it another chance in the future

Unknown commented 5 years ago

Then it is really hard to tell what was causing the issue in your case. We replicated the issue and fix for it is part of the last release.

Unknown commented 5 years ago

How long have you waited on the last version before you decided that it won't connect? It should "reset" within 15s and start a new connection.

Unknown commented 5 years ago

I just reinstalled the app and same thing and waiting 3 minutes for it to connect, is there a way you guys can update the app to where the persons account is removed from the app so you have to login again because i think that might be part of the issue i reinstall the app and my account is still in the app

Unknown commented 5 years ago

Thank you for your patience and cooperation. We will include option to remove inactive accounts in future versions.

Unknown commented 5 years ago

Thank you for your patience and cooperation. We will include option to remove inactive accounts in future versions.

The account isnt inactive though i use it everyday, someone needs to be able to remove their account So if my situation happens someone can re-login thats what i believe could fix the problem

Unknown commented 5 years ago

We know and we will add relevant mechanism. The issue stems with de-registration from push - if you don't disable it and remove the account, you could still get push notifications.

But as I said - we will implement a way to handle this use-case.

Unknown commented 5 years ago

We know and we will add relevant mechanism. The issue stems with de-registration from push - if you don't disable it and remove the account, you could still get push notifications.

But as I said - we will implement a way to handle this use-case.

Sounds awesome cant wait to use the app again

Unknown commented 5 years ago

How's the fix coming along?

Unknown commented 5 years ago

It will be implemented in due time, there is currently no ETA.

Unknown commented 5 years ago

On the other hand. The connectivity issue seems to be fixed now. We are now beta testing a new version which seems to have a fix for the connection issues. At least for me it works much better.

Unknown commented 5 years ago

On the other hand. The connectivity issue seems to be fixed now. We are now beta testing a new version which seems to have a fix for the connection issues. At least for me it works much better.

Sounds good i hope it fixes the issue, i really enjoyed siskin while it lasted

Unknown commented 5 years ago

On the other hand. The connectivity issue seems to be fixed now. We are now beta testing a new version which seems to have a fix for the connection issues. At least for me it works much better.

Do you guys use testflight for beta testing?

Unknown commented 5 years ago

Yes, we do. If you want to be added to testflight, please use a form on our main website to send us a message with your icloud id.

Unknown commented 5 years ago

Yes, we do. If you want to be added to testflight, please use a form on our main website to send us a message with your icloud id.

Could you put a link up for this "form" because i cant find it on siskin im site or tigase

Unknown commented 5 years ago

Follow this link: https://tigase.net/technical-support On the third position a form opens up. Fill it up and send over. We will take care of the rest.

Unknown commented 5 years ago

Follow this link: https://tigase.net/technical-support On the third position a form opens up. Fill it up and send over. We will take care of the rest.

Thank you i sent the form

Unknown commented 5 years ago

Added you to beta testers. You should receive email from appstore.

Unknown commented 5 years ago

Added you to beta testers. You should receive email from appstore.

Thank you i installed it but still the same issue, i believe im done till the fix is implemented thank you all for trying to help me

Unknown commented 5 years ago

So whats going on with the fix? Im trying to use siskin instead of chatsecure as my xmpp client please fix the issue

Unknown commented 5 years ago

We cannot replicate the issue with staying in the "Connecting" state anymore on the latest version. Due to that, we do not have any leads what is causing this issue in your case, and without that, it is hard to solve the issue.

Unknown commented 5 years ago

What needs to be done is the app needs to clear it self when its deleted, when you reinstall the app it already will have your account added that needs to be changed where its like a fresh install each time the app is reinstalled

	Unknown opened 5 years ago Describe the bug Siskin.im worked fine until a couple of weeks ago for some reason its stuck and wont connect to my account but the app works just fine on my ipad, if i delete the app and reinstall it on my phone my account is still in the app and if i swipe to delete it a pop says that in order for me to remove the account i have to disable push but i cant because the app wont connect. Iphone 11 pro max Ios 13.3.1 Safari Chatsecure works just fine on my phone what i been using since siskin is down right now please fix this issue
	Unknown commented 5 years ago This issue was already reported for version 5.6 and possible fix was released in version 5.7 of Siskin IM. Have you tried this new version? Please note, that this issue is not easy to replicate and due to that it is not easy to solve as we do not have an easy and fast way to verify if our changes fixed this issue as it occurs randomly.
	Unknown commented 5 years ago This issue was already reported for version 5.6 and possible fix was released in version 5.7 of Siskin IM. Have you tried this new version? Please note, that this issue is not easy to replicate and due to that it is not easy to solve as we do not have an easy and fast way to verify if our changes fixed this issue as it occurs randomly. @hantu85 i can tell you the update did not fix issue
	Unknown commented 5 years ago @kaisersoze187 - could you try to specify more or less when it stopped working? The more exact the date the better.
	Unknown commented 5 years ago @kaisersoze187 - could you try to specify more or less when it stopped working? The more exact the date the better. Sure i would say maybe 2 weeks before this update had been released, app worked fine then one day it was stuck not connecting
	Unknown commented 5 years ago maybe 2 weeks before this update So around 20th February?
	Unknown commented 5 years ago maybe 2 weeks before this update So around 20th February? Yes that is correct
	Unknown commented 5 years ago This latest update didnt fix the issue, ive decided to uninstall the app and maybe give it another chance in the future
	Unknown commented 5 years ago Then it is really hard to tell what was causing the issue in your case. We replicated the issue and fix for it is part of the last release.
	Unknown commented 5 years ago How long have you waited on the last version before you decided that it won't connect? It should "reset" within 15s and start a new connection.
	Unknown commented 5 years ago I just reinstalled the app and same thing and waiting 3 minutes for it to connect, is there a way you guys can update the app to where the persons account is removed from the app so you have to login again because i think that might be part of the issue i reinstall the app and my account is still in the app
	Unknown commented 5 years ago Thank you for your patience and cooperation. We will include option to remove inactive accounts in future versions.
	Unknown commented 5 years ago Thank you for your patience and cooperation. We will include option to remove inactive accounts in future versions. The account isnt inactive though i use it everyday, someone needs to be able to remove their account So if my situation happens someone can re-login thats what i believe could fix the problem
	Unknown commented 5 years ago We know and we will add relevant mechanism. The issue stems with de-registration from push - if you don't disable it and remove the account, you could still get push notifications. But as I said - we will implement a way to handle this use-case.
	Unknown commented 5 years ago We know and we will add relevant mechanism. The issue stems with de-registration from push - if you don't disable it and remove the account, you could still get push notifications. But as I said - we will implement a way to handle this use-case. Sounds awesome cant wait to use the app again
	Unknown commented 5 years ago How's the fix coming along?
	Unknown commented 5 years ago It will be implemented in due time, there is currently no ETA.
	Unknown commented 5 years ago On the other hand. The connectivity issue seems to be fixed now. We are now beta testing a new version which seems to have a fix for the connection issues. At least for me it works much better.
	Unknown commented 5 years ago On the other hand. The connectivity issue seems to be fixed now. We are now beta testing a new version which seems to have a fix for the connection issues. At least for me it works much better. Sounds good i hope it fixes the issue, i really enjoyed siskin while it lasted
	Unknown commented 5 years ago On the other hand. The connectivity issue seems to be fixed now. We are now beta testing a new version which seems to have a fix for the connection issues. At least for me it works much better. Do you guys use testflight for beta testing?
	Unknown commented 5 years ago Yes, we do. If you want to be added to testflight, please use a form on our main website to send us a message with your icloud id.
	Unknown commented 5 years ago Yes, we do. If you want to be added to testflight, please use a form on our main website to send us a message with your icloud id. Could you put a link up for this "form" because i cant find it on siskin im site or tigase
	Unknown commented 5 years ago Follow this link: https://tigase.net/technical-support On the third position a form opens up. Fill it up and send over. We will take care of the rest.
	Unknown commented 5 years ago Follow this link: https://tigase.net/technical-support On the third position a form opens up. Fill it up and send over. We will take care of the rest. Thank you i sent the form
	Unknown commented 5 years ago Added you to beta testers. You should receive email from appstore.
	Unknown commented 5 years ago Added you to beta testers. You should receive email from appstore. Thank you i installed it but still the same issue, i believe im done till the fix is implemented thank you all for trying to help me
	Unknown commented 5 years ago So whats going on with the fix? Im trying to use siskin instead of chatsecure as my xmpp client please fix the issue
	Unknown commented 5 years ago We cannot replicate the issue with staying in the "Connecting" state anymore on the latest version. Due to that, we do not have any leads what is causing this issue in your case, and without that, it is hard to solve the issue.
	Unknown commented 5 years ago What needs to be done is the app needs to clear it self when its deleted, when you reinstall the app it already will have your account added that needs to be changed where its like a fresh install each time the app is reinstalled