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Are you using any other XMPP clients? ie. Psi or Psi+? recently I've seen a lot of issues related to XMPP account stored in Keychain and interaction between Psi/Psi+ and BeagleIM (basically Psi/Psi+ was taking over ownership of the account credentials stored in Keychain)
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Yep, that did the trick... but that's not very intuitive, of course. Maybe you can check if the removal worked and if not, give the user a popup information windows to delete that account in the Keychain? This would be a workaround until the real issue is fixed at least...
See the video of trying to remove the configured account from BeagleIM (it's already deleted on server)...
https://user-images.githubusercontent.com/18173881/112728768-20b38880-8f29-11eb-914c-fc7d73e2a2f8.mp4
(If video cannot be displayed, here's an alternative link valid until 2021-04-30: https://silverhaze.org/s/WgjWFfE6XgMZn3x )