Video is not working properly (#18)
Closed
Artur Hefczyc opened 6 years ago

When calling for an audio/video chat only my own video feed shows on the client. Video feed from the other person does not show. Instead the area where video is supposed to show is all dark (in MacOS dark mode).

Artur Hefczyc commented 6 years ago

Just to make it clear. I ran the test to make a call between 2 Macs standing next to each other. Both Macs are in the same LAN. Both clients connect to tigase.org to different accounts.

Andrzej Wójcik (Tigase) commented 6 years ago

A few questions:

  • was audio working properly?
  • the video was missing on one computer or on both?
  • was there any text on the screen in the upper right corner?
  • are your computers behind NAT? (I suppose so)
  • do you have firewalls enabled?
  • are you able to ping one computer from the other?
  • do you have IPv4 network or only IPv6?
Artur Hefczyc commented 6 years ago

Andrzej Wójcik wrote:

A few questions:

  • was audio working properly?

Yes

  • the video was missing on one computer or on both?

Both

  • was there any text on the screen in the upper right corner?

No

  • are your computers behind NAT? (I suppose so)

Yes

  • do you have firewalls enabled?

On Macs? No. But I will double check. On router, there might be a firewall.

  • are you able to ping one computer from the other?

Yes

  • do you have IPv4 network or only IPv6?

Both

Andrzej Wójcik (Tigase) commented 6 years ago

I've made a few adjustments and it works for me even for 2 clients when both are behind NAT. Please recheck and let me know if it works for you. If it does not, please try to start BeagleIM from the command line and then copy output generated be BeagleIM - this will allow me to the the logs (please be aware that logs may contain sensitive information).

Artur Hefczyc commented 6 years ago

Works perfectly now.

issue 1 of 1
Type
Consulting
Priority
Normal
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RedmineID
8432
Version
2.0
Spent time
18h
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Reference
tigase/_clients/beagle-im#18
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